Error: Failed to connect to https://services.ida-step.net/ through the Internet

While trying to install or update licensed features, the Problem Occurred dialog message  can appear on the screen. Figure 1 shows  one of the available error window variants.


Figure 1. Problem Occurred message window

Cause

There may be the following causes for connection problems:
  1. Your proxy possibly re-encoded data using it's own certificate which is not supported by IDA-STEP.
  2. Possible reason is forged certificate by some kind of man in middle attack.
  3. The failure was caused by HTTPS communication problem with the proxy. 
  4. The failure was caused by HTTPS communication problem.
  5. Your computer is not connected to the Internet.
  6. IDA-STEP is protected from accessing the Internet through a firewall of the operating system.
  7. The proxy requires authentication therefore user name and password have to be entered.
  8. The proxy has to be set up for the Internet access.

Solution

The solutions for causes specified above:
  1. Go to Help -> About IDA-STEP -> Configuration Details -> View Error Log for detailed information.
  2. Go to Help -> About IDA-STEP -> Configuration Details -> View Error Log for detailed information.
  3. Go to Help -> About IDA-STEP -> Configuration Details -> View Error Log for detailed information.
  4. Go to Help -> About IDA-STEP -> Configuration Details -> View Error Log for detailed information.
  5. Check your Internet connection, cable.
  6. Change permission settings for a a firewall of the operating system.
  7. Select Window->Preferences and then go to General->Network Connections. Enter a user name and password in the Network Connections preferences page.
  8. Select Window->Preferences and then go to General->Network Connections. Set up the proxy for the Internet access.
If measures listed in the dialog box does not help, the user should go to Help -> About IDA-STEP -> Configuration Details -> View Error Log for detailed information and email the error log to IDA-STEP support (see Reporting errors).

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