There may be the following causes for connection problems:
- Your proxy possibly
re-encoded data
using it's own certificate which is not supported by
IDA-STEP.
- Possible
reason is forged certificate by some kind of man in middle
attack.
- The failure
was caused by HTTPS communication problem with the
proxy.
- The failure
was caused by HTTPS communication problem.
- Your computer is not
connected to
the Internet.
- IDA-STEP is protected from
accessing
the Internet through a firewall of the operating system.
- The proxy requires
authentication
therefore user name and password
have to be entered.
- The proxy has to be set
up for
the Internet access.
Solution
The solutions for causes specified above:
- Go to Help -> About IDA-STEP -> Configuration
Details ->
View Error Log for detailed information.
- Go to Help -> About IDA-STEP -> Configuration
Details ->
View Error Log for detailed information.
- Go to Help -> About IDA-STEP -> Configuration
Details ->
View Error Log for detailed information.
- Go to Help -> About IDA-STEP -> Configuration
Details ->
View Error Log for detailed information.
- Check your Internet connection, cable.
- Change permission settings for a a firewall of the
operating
system.
- Select Window->Preferences
and then go to General->Network
Connections. Enter a user name and password in the
Network Connections
preferences page.
- Select Window->Preferences
and then go to General->Network
Connections. Set up the proxy for the Internet
access.
If measures listed in the dialog box does not help, the user
should go
to
Help -> About IDA-STEP
->
Configuration Details -> View Error Log for detailed
information and email the error log to IDA-STEP support (see
Reporting errors).